Aftersales is one of EAW’s strongest credibility pillars. The company provides service readiness for ICE, EV and NEV vehicles, covering scheduled maintenance, diagnostics, repair, high-voltage system support, warranty administration and spare parts supply.

Aftersales Overview

EAW’s aftersales platform is designed to protect brand confidence after vehicle delivery. We support customers, dealers and principals through structured service operations, warranty processes, technical repair capability and spare parts administration.

Service Capabilities

  • Maintenance and repair operations
  • Service centre support
  • Warranty administration
  • Spare parts management
  • Technical diagnostics
  • Customer retention support
  • Dealer service governance

EV & NEV Service

EAW provides specialised service support for modern electric and new energy vehicles.

High-Voltage Battery Inspection & Health Assessment
Comprehensive assessment of EV battery health, performance and service condition.

EV Powertrain & Motor Diagnostics
Advanced diagnostic support for electric drive systems, motors and related components.

On-Board Charger & Charging System Service
Maintenance and repair support for onboard charging systems and vehicle charging components.

Battery Management System Calibration
BMS-related calibration and technical support to maintain performance and safety.

Regenerative Braking System Service
Inspection and servicing of regenerative braking systems to support efficiency and reliability.

ADAS & OTA Support
Support for software-aware vehicle systems, advanced driver-assistance systems and over-the-air update readiness.

High-Voltage Safety Compliance
Service handling aligned with high-voltage safety practices.

Warranty & Extended Service Plan Management
Support for warranty claims, technical reporting and extended service plan administration.

 

ICE Vehicle Service

In addition to EV and NEV capability, EAW also supports internal combustion engine vehicle servicing and repair.

  • Scheduled maintenance
  • Engine and powertrain diagnostics
  • Transmission and drivetrain service
  • Brake system overhaul
  • Air conditioning and climate control service
  • Electrical system repair
  • Body and accident repair
  • Genuine spare parts supply

 

Warranty & Spare Parts

Warranty and parts availability are critical to customer trust. EAW supports warranty administration, spare parts coordination and service governance to help brands maintain customer confidence after launch.

  • Warranty claim management
  • Extended service plan coordination
  • Spare parts administration
  • Parts availability tracking
  • Dealer service support
  • Technical reporting
  • Customer retention support

 

Service Centre Facilities

EAW’s service centre platform supports maintenance, diagnostics, repair and technical operations for both conventional and electrified vehicles.

  • ICE workshop platform
  • EV and NEV service readiness
  • High-voltage vehicle handling
  • Diagnostics and repair capability
  • Body and accident repair support
  • Service reception and customer support
  • Controlled base for future network expansion